CityMax Review: Customer Support (4 stars)
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CityMax Takes Care of You, Even Without Phone Support
CityMax's Help & Support section is extensive and easy to use. There may not be any phone support but with such easy-to-search documentation and quick, detailed email support, you don't really need it.
We're sure there are a few people who'd rather have the comfort of someone on the phone, but this sometimes makes you dependent on it rather than helping you learn the system better. Since CityMax's system is so easy to learn, it only takes simple direction from documentation to figure out everything you need.
Documentation is Easy to Follow and Has Screenshots
Citymax's documentation is clearly written, detailed and easy to follow with screenshots to guide you along. Many other builders fail to realize that screenshots add a much needed visual element to help docs.
If you just want the quick basics then check out the Getting Started Tutorial and read through the FAQ section. For detailed information on different page types and features there's extensive documentation. All of which is on the main page of Help & Support.
They also have a "Knowledge Base" that answers a wide range of questions about using their builder. We found our answers quicker and easier through Citymax's "Knowledge Base" and documetation than we did through some builders' phone support. There's even a useful search function so you can quicly find the topic you want.
Many Kinds of Help Documentation
Email Support is Efficient
Email support system is efficient because it not only sends you answers to your inbox, it posts them on your site under your help and support history so you can refer back to them. You'll never have to ask a question twice.
Depending on what time zone you're in (support is 9am - 5pm PST), you can expect a same day response, often in less than one hour. We submitted several support questions, all of which were answered within 1 hour (during their business hours).
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Submitting a Question to Support
The answers to our support questions were clear and informative. We submitted a question about how to set up a domain name with our website. We received a detailed response with links to the documentation that walked us through it. Few other builders responded as quickly or with as much detail as CityMax.
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